Charitable Advisors LLC
  • 11-Oct-2017 to 10-Nov-2017
  • - Gleaners’ Food Bank
  • Indianapolis, IN, USA
  • Full Time

This is a unique and exciting position that will work in two different programs over the course of a 12 month period. However, the position will report to one supervisor during a defined period of time (as noted above).

The CARE (Community Action Relief Effort) Associate will be responsible for assisting with the coordination of Gleaners' CARE program. As CARE Associate, the position will coordinate with the City of Indianapolis' Public Safety Agencies, "wrap-around" service providers, community partners and volunteers. As SNAP Specialist, the focus will be on assisting with SNAP outreach and providing support to the Supplemental Nutrition Assistance Program (SNAP). Primary focus will be outreach to Marion County with secondary focus on other communities in the remaining 20 counties in Gleaners Food Bank's service area. All responsibilities shall be consistent with Gleaners Food Bank's mission to lead the fight against hunger.

Position Essential Functions and Responsibilities:
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below.  Nothing in this description restricts the right of management to assign or reassign duties and responsibilities to this job at any time, without notice; however, Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.  This job description is not an employment agreement or contract.

CARE Associate Essential Functions (May – August):
• Assist with coordinating Gleaners' CARE Pantry program.
 o Supervise and conduct CARE Pantry distributions; attending each site on a scheduled basis.
 o Collaborate with the Agency Services & Purchasing Supervisors in overseeing product orders.
 o Assist Transportation with maintaining supplies and on site set up.
 o Work with agency and community partners in coordinating volunteer needs.
 o Implement the distribution of product by calculating quantities to be distributed at each location.
 o Ensure thorough communication with all Gleaners teams to ensure the CARE Pantry schedule follows organizational capabilities and budgets.
 o Maintain a system to ensure that all CARE Pantry sites are regularly monitored with appropriate, encouraging and positive feedback.
 o Ensure compliance with all applicable Feeding America and government regulations and health codes.

• Administrative duties: CARE/SNAP
 o Maintain monthly schedule of all CARE Pantry distributions and ensure thorough communication and publication of a shared and public Outlook calendar.
 o Maintain data collection in the CARE Excel workbook which provides information on clients served and provides valuable data for grant and departmental reports.
 o Monitor adherence of CARE Pantry distributions to internally established budgets and grants.
 o Work with health, wellness and educational service providers to provide access to their services onsite
 o Perform client follow-up as needed for successful application completion, including but not limited to preparing client application mailing packets and submitting client applications to FSSA.
 o Assist with implementing and analyzing evaluation measures.

• Ensure that Gleaners always exemplifies the highest standards of customer service.
 o Make Sure that all customers are dealt with in a warm, courteous, and helpful manner.
 o Verify timely response to agencies at all times and satisfactory resolution of any issues.

SNAP Specialists Essential Functions (September – April):
• Provide support to the Supplemental Nutrition Assistance Program (SNAP).
 o Prepare for SNAP Outreach events at select locations.
 o Conduct direct SNAP outreach, pre-screening, and application assistance to clients at select locations.
 o Assist pre-screened clients with completing SNAP applications by phone or in-person. Provide detailed explanation of SNAP eligibility and benefits to clients, volunteers, and staff.
 o Disseminate informational materials developed for and provided by Gleaners for SNAP Outreach marketing purposes.
 o Assist with educating community partners about SNAP and its importance to clients & the community.
 o Follow procedures necessary for maintaining strict client confidentiality.

• Administrative duties: SNAP
 o Perform client follow-up as needed for successful application completion, including but not limited to preparing client application mailing packets and submitting client applications to FSSA.
 o Assist with implementing and analyzing evaluation measures.
• Ensure that Gleaners always exemplifies the highest standards of customer service.
 o Make Sure that all customers are dealt with in a warm, courteous, and helpful manner.
 o Verify timely response to agencies at all times and satisfactory resolution of any issues.

Other Functions:
• Complete all functions while demonstrating behaviors consistent with Gleaners' mission, vision, and core values and as a public representative of the organization.
• Serve as an active member of Gleaners' programs team.
• Utilize Feeding America and Gleaners SNAP Outreach Program Toolkits.
• Support the Senior & Mobile Programs Manager and the Chief Programs & AR Officer fielding and responding to in-house needs related to the CARE program.
• Promote and achieve a positive work environment.
• Work across departments in order to provide a comprehensive and integrated evaluation of the CARE Program.
• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Perform all other duties as assigned.

Core Values:   The  CARE Pantry Associate/SNAP Specialist will be an integral member of our team and must demonstrate the following Gleaners Food Bank core competencies:
• Communication: Communicates verbal and written ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others' perspectives.
• Customer Service: Responds to internal and external customer needs in a timely and professional manner; maintains personal accountability and ownership for providing a high level of customer service.
• Reliability/Dependability: Completes tasks accurately, thoroughly, and on time; arrives on-time to work and meeting; accepts assignments and follows through on promises and all aspects of assigned work.
• Respect and Integrity: Delivers honest feedback in a supportive manner; demonstrates fair treatment of others and supports a positive environment.
• Teamwork: Collaborates with and supports coworkers on projects/tasks by helping out where needed; provides adequate lead time for others to meet deadlines; is willing to help out, no matter how big or small the task.
• Work Habits/Planning:  Effectively plans, organizes, and prioritizes work; displays a positive attitude and remains consistent in work actions and the ability to support the team/organization.

Skills/Qualifications:
The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual needs in order to perform this job successfully.

Education and/or Experience:
• High School Diploma and some college or equivalent experience
• 2-3 years' experience in customer service
• Food Safety and Handling Certified, or ability to be certified.
• Experience in customer service or quality assurance, excellent people skills to interact with and motivate staff and volunteers.
• Ability to maintain accurate customer files and complete required reports.

Language Skills:
• Exhibit outstanding interpersonal, written, verbal, and presentation communications skills.
• Bilingual in Spanish strongly preferred.

Office/Technical/Computer Skills:
• Computer, copier, fax machine, telephone, and other office equipment.
• Proficient in Microsoft Excel/Word/Outlook/PowerPoint and Google Docs.
• Ability to work in databases.

Mathematical/Reasoning Skills:
• Basic math and problem-solving skills.
• Ability to read, comprehend and adhere to government regulations on CARE Pantry distributions.

Certifications/Licenses/Registrations:
• Valid driver's license/clean driving record.
• Must be insurable by GFB company vehicle insurance provider.

Other Skills and Abilities:
• Outstanding public demeanor for dealing with agencies, coworkers, volunteers and donors.
• Excellent organizational and time management skills.
• Demonstrated ability to work in a fast paced environment with multifaceted demands.
• Demonstrated ability to pleasantly work under pressure and to meet internal and multiple project deadlines.
• Ability to work with people of diverse backgrounds.
• Flexibility to attend evening and/or weekend meetings and/or events.

Click the APPLY button to submit a completed resume and cover letter, or mail to:  Gleaners Food Bank, 3737 Waldemere Ave.,  Indianapolis, IN  46241.

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