Charitable Advisors LLC
  • 17-Nov-2017 to 16-Dec-2017
  • - Coburn Place Safe Haven
  • Indianapolis, IN, USA
  • Full Time

The Community Housing and Outreach Advocate represents the core values and mission of the organization and is responsible for advocating for domestic violence survivors living in the community by providing case management, housing placement, access to flexible funding resources, supportive services, and appropriate community referrals designed to foster overall well-being and housing stability.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
1. Ensures all program services are delivered according to a voluntary service and trauma-informed care model, are in compliance with all funding source guidelines, empower all clients to achieve goals to assist them in improving well-being according to the adopted Full Frame Initiative's Five Domains of Well-being, and are provided in the spirit of Coburn Place's guiding mission, vision, and values.
2. Provides case management and housing stability support services, on a regular basis and during crisis situations, aimed at empowering the survivor to manage trade-offs as they progress to balancing the domains of well-being in their life.  
3. Supports survivors in achieving client-chosen goals regarding immediate and long-term safety, emotional and social well-being, long-term self-sufficiency, and safe and sustainable permanent housing by connecting them to supportive services at Coburn Place and relevant resources within the community.
4. Provides Coburn Place's offsite housing services which include: identifying and vetting clientchosen housing options; assistance in establishing permanent housing; access to flexible funding financial assistance; Coburn Place's rapid rehousing programs; tenant-based rental assistance and housing voucher programs; etc.
5. Maintains and markets, with teammates, a full menu of relevant and meaningful supportive services available through Coburn Place and within the community to anyone who might desire services.
6. Maintains relationships and partnerships with property managers and landlords to ensure decent, safe, and affordable housing options exist for program clients.
7. Represents, as assigned, Coburn Place in the DV Coordinated Entry system of Housing and Homeless Service Providers among the Indianapolis Continuum of Care (CoC) and ensures the needs and concerns of domestic violence survivors are communicated.
8. Ensures all required programming data and outcomes, as well as client file documentation (including electronic client database) is completed accurately and in a timely manner according to standards.
9. Ensures all program clients receive proper intake and orientation into the program and an individual plan is developed aimed at assisting each survivor to thrive.
10. Acts as a mandatory reporter and engage with the Department of Child Services in the event of any suspected child abuse or neglect.
11. Identifies opportunities for volunteer and community partnership resources and communicates these prospects to the Advancement Department. Actively engages program volunteers by providing adequate supervision and job-related training. Maintains knowledge and awareness of volunteer policies and procedures.
12. Promotes an open and supportive flow of communication within the department and with other departments.
13. Works with other direct service staff to ensure that the program is working cohesively to provide seamless and holistic supportive services to families served by Coburn Place.
14. Promotes breaking the cycle of violence and shares Coburn Place's story in the community by providing presentations at local schools, businesses and churches.
15. Engages in meetings and workshops that enhance the mission of organization.
 
SUPERVISORY RESPONSIBILITIES:  This job has no supervisory responsibilities.   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
 
COMPETENCIES:   Organization-related Competencies – To perform this job successfully, all employees of Coburn Place should demonstrate the following competencies;
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of Coburn Place above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports Coburn Places' goals and values; Benefits Coburn Place through outside activities; Supports affirmative action and respects diversity.
Oral/Written Communication – Speaks clearly and persuasively in positive or negative situations; Lists and gets clarification; Responds well to questions; Demonstrates group presentation skills and participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Job-related Competencies – To perform this job successfully, employees should demonstrate the following competencies;
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 
Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
 
EDUCATION and/or EXPERIENCE: Bachelor's Degree (B.A. /B.S.) in psychology, social work or other related field; and two plus year's related experience and/or training; or equivalent combination of education and experience is required.  Previous advocacy/case management work in domestic violence intervention, response and/or prevention in a non-for-profit environment is preferred. Previous experience working with individuals experiencing housing instability and knowledge of housing stabilization resources is preferred.
 
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Bi-lingual (English/Spanish) ability is preferred. 
 
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 
CERTIFICATES, LICENSES, REGISTRATIONS:  A valid Indiana driver's license with a good driving record is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is desired.
 
OTHER SKILLS AND ABILITIES: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired.  Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.  

OTHER QUALIFICATIONS:  This position requires frequent local travel to provide outreach services. Must possess a clear driving record.  A basic knowledge of the Spanish language is desired. Must clear national, state, and local law enforcement criminal and sexual offender background checks and DCS history background check.

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