Charitable Advisors LLC
  • 18-Dec-2017 to 16-Jan-2018
  • - Safe Sitter, Inc.
  • Indianapolis, IN, USA
  • Full Time

The Operations Coordinator is responsible for answering telephones and e-mails, assisting customers, receiving and processing orders, mailing and shipping training materials, maintaining accurate database information, and fulfilling other administrative responsibilities as assigned.

Organization:
Safe Sitter Inc.is a national non-profit organization headquartered in Indianapolis, IN with over 900 teaching sites across the country. The mission of Safe Sitter Inc. is to provide life skills, safety skills, and child care training to all youth in order to build safer communities.

Duties
• Manage and respond to incoming calls and emails.
• Serve as a professional, welcoming presence to visitors.
• Promote a cooperative spirit within the organization.
• Provide high quality customer service and timely support in a variety of areas including, but not limited to: order receipt, delivery, billing, payment collection, and problem resolution.
• Coordinate Instructor training, including registrations, confirmations, shipping supplies, reminder emails, follow-up materials, and post training recording-keeping.
• Manage incoming and outgoing mail, shipping, and receiving.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• Maintain accurate customer and student information in organization's database.
• Perform other duties as assigned.

Qualifications:  
• Some college preferred.
• Demonstrated experience in administrative support.
• Proficient computer skills and knowledge of relevant software, particularly Microsoft Word, Outlook, Access, Excel, and QuickBooks.
• Knowledge of standard office administrative practices and procedures
• Strong organizational skills and attention to detail.
• Proactive, helpful, patient, and friendly attitude
• Flexibility to adjust to dynamic work environment
• Able to work independently and interdependently
• Demonstrated passion for customer service
• Excellent communication skills.
• Strong work ethic and team player mentality.

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Charitable Advisors LLC

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