Charitable Advisors LLC
  • 06-Jan-2018 to 07-Feb-2018
  • - Sigma Theta Tau International
  • Indianapolis, IN, USA
  • Hourly
  • Full Time

Our purpose is to support learning and professional development of nursing professionals through knowledge dissemination. We have over 130,000 active nurse members residing in countries across the globe who are recognized as leaders and scholars. We currently have an opening for a Member Services Representative at our headquarters located downtown Indianapolis, IN. This position receives and responds to inbound calls, emails, and chats and handles and processes customer requests.

The regular work week schedule is day shift, Monday-Friday. We offer health, dental, vision, life, short and long term disability coverage, a retirement plan, free parking, 12 paid holidays per year, and a generous amount of paid time off beginning in the first year of employment.

Responsibilities:

  • Receive and respond to inbound calls from members, chapters and other various stakeholders.
  • Process customer requests for membership cards, renewals and orders and special requests. 
  • Assist chapters and members with induction inquiries including assisting chapters with the online induction system, preparing files for print vendor, or printing membership certificates and cards in-house.
  • Use database to process customer inquiries and pull reports.
  • Work in conjunction with shipping and receiving to ensure orders are shipped appropriately.
  • Resolve customer complaints and assist with merchandise returns as needed.
  • Participate in outbound campaigns to renew lapsed members and engage new inductees.

Requirements:

  • Excellent communications and strong database/technological skills desired.
  • 2-3 years customer service experience required.
  • Attention to detail and strong organizational skills required.
  • Non-profit association experiences a plus.
  • Associate's degree preferred; or equivalent experience

Please include hourly pay rate requirement when applying.  

Click the APPLY button to submit cover letter and resume.

Charitable Advisors LLC
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