Charitable Advisors LLC
  • 21-Jan-2018 to 22-Feb-2018
  • - Purple Ink LLC
  • Indianapolis, IN, USA
  • $14 - $16 per hour
  • Full Time

Are you a great communicator, who is driven to provide top-notch service to your customers?  Do you desire to work for an organization with a mission to serve youth and families? Are you good at process improvement and handling the details and data?

Organization Overview
Our Indianapolis based client, a non-profit organization with a mission to serve youth and families in Indiana, seeks an Enrollment Coordinator to provide exemplary customer service to clients and colleagues; prepare registration materials, process applications, coordinate participant files, confirm enrollment, and process registrations in a customer-focused manner.

Position Duties –
• Process enrollments, withdrawals, registrations, payment plans, financial assistance, discounts and maintain operational standards.
• Coordinate billing and payment processes; act as key contact for payment questions; proactively identify payment issues and work to resolve issues;  improve timely collection of program fees; collect past-due balances for currently enrolled families using customer-friendly procedures.
• Respond to Customer phone calls, emails or walk-ins; resolve issues
• Provide regular enrollment reports
• Work with Customer Relations team to improve processes and service levels

Position Qualifications
• Associate's or Bachelor's degree in business or a related field
• Non-profit experience preferred
• One to three years' experience in a customer service setting
• Experience with a Customer Relationship Management System or other database required; ProCare helpful
• Computer proficiency with Microsoft Suite; especially Word, Outlook and Excel

Click the APPLY button to submit cover letter and resume.

This position has been closed and is no longer available.
Charitable Advisors LLC


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