Charitable Advisors LLC
  • 19-Feb-2018 to 27-Apr-2018
  • - Family Promise of Greater Indianapolis
  • Indianapolis, IN, USA
  • commensurate with experience
  • Full Time
  • include health insurance stipend, work cell phone, personal cell phone reimbursement, generous PTO, and flexible scheduling

We are looking for an experienced program manager for our family homeless shelter program!  Family Promise of Greater Indianapolis (FPGI) is a partnership of congregations and community organizations responding to the crisis of children and their families who are homeless. We work to eliminate homelessness in Greater Indianapolis through our Interfaith Hospitality Network (IHN) shelter and our AfterCare program. The offices are located at the IHN Day Center at 1850 N. Arsenal Avenue, Indianapolis, IN 46218. The goal of the Program Manager position is to help approximately 65 families each year move from homelessness to permanent housing and greater financial stability.  The position reports to the Executive Director.

Interfaith Hospitality Network (IHN) is the core program of Family Promise of Greater Indianapolis. Its purpose is to provide temporary emergency shelter to children and their caregivers who are experiencing homelessness.  It achieves this by coordinating a network of 35 religious congregations in and around Indianapolis to host up to eight families at night, while providing case management and other resources at the Day Center (1850 N. Arsenal Ave., Indianapolis).


Intake/Assessment and Case Management
• Conduct phone screening and interviews to keep shelter as close to full capacity as possible while ensuring mutual appropriateness of fit between families and program.
• Orient guests (i.e., families) to program policies and expectations upon arrival.
• Meet with a caseload of eight families multiple times weekly to assess needs, set goals, create plans of action, support with resources and referrals, and evaluate progress.
• With a mindset of empowerment over enabling, constantly assist (or coordinate others to assist) families with work towards a housing plan, with goals of securing childcare/school enrollment, employment/income, and finally housing.
• Attend and present case planning notes and obstacles at weekly case conferences.
• Complete and submit rapid re-housing and permanent supportive housing applications as needed through the Indianapolis Continuum of Care.
• Record thorough case notes and tracks outcomes in HMIS.
• Maintain relationships with other agencies and nonprofit organizations.

Congregation Communication
•       Communicate daily with volunteer coordinators at evening hosting congregations guest family sizes, schedules, food allergies, and other pertinent information.
•       Respond to congregation inquiries.
•       Attend and co-facilitate Congregational Coordinators meetings bi-monthly.

Other Responsibilities
• Open the Day Center as early as 6:00 a.m. on Mondays (leave early at 2:30 p.m.).
• Provide phone and door reception service when scheduled at the Day Center, typically but not limited to one 3-hour shift per day.
• Supervise two part-time staff who trade off covering the Day Center alone on weekends.
• Facilitate weekly house meeting of all guests at the Day Center.
•       Create and/or revise policies and procedures for effective operating of program.
• Adjust schedule to meet with guest families at evening congregations or the Day Center on weekends if they are employed full-time.
• According to the on-call schedule, covers with on-call phone every third week.

Other reasonable duties may be assigned as needed, conditional on priority and availability.


•       Empathy for our guests experiencing homelessness.
•       Ability to work effectively with diverse groups of people.
•       Ability to focus, prioritize, and maintain calm and flexible in fast-paced and dynamic work environment.
•       Strong communication skills in a team work environment.
•       Ability to pitch in with all staff and guests and take responsibility for our shared space.
•       Respect for confidentiality of personal and sensitive information.
•       Knowledge of local community resources.
•       Set a fluctuating schedule of 40 hours/week that enables highest probability of meeting client needs (could include weekend and evening hours).
•       Bachelor degree in relevant field; Masters a plus.
•       Five years case management experience in a social services setting.
•       Proficiency in Microsoft Word, Excel, and Outlook.
•       Experience with HMIS database for tracking a plus.
•       A valid driver's license and reliable vehicle.
•       Willingness to occasionally drive 15-passenger van a plus.
•       Able to walk up and down stairs multiple times daily; able to lift up to 30 pounds.

Click the APPLY button to submit cover letter and resume.

This position has been closed and is no longer available.
Charitable Advisors LLC


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