Charitable Advisors LLC
  • 02-Apr-2018 to 02-May-2018
  • - Girls Inc.
  • Indianapolis, IN, USA
  • Full Time

Girls Inc. of Greater Indianapolis is seeking to hire a full time Volunteer Engagement Coordinator. The Volunteer Engagement Coordinator will assist with the recruitment, screening, training, matching and retention of volunteers to facilitate the delivery of curricula based girl-specific programs.  Requires Bachelor's degree and preferably 1+ years' experience in volunteer management and recruitment.  Must have strong customer service and interpersonal skills. Must also demonstrate professional presentation skills, verbal and written communication skills and a personal commitment to the Girls Inc mission. Must be literate in Microsoft Applications, detailed oriented, and goal driven.

Online Recruitment
• Assist with the development of online recruitment messages
• Assist with the implementation of strategies to target recruitment of individual volunteers
• Research and maintain updated agency information and recruitment postings through a variety of viable online and offline recruitment resources Application Process for Individual Volunteer Applications
• Ensure the volunteer application(s), screening and interview process adheres to agency policy, procedures, and timelines
• Conduct individual volunteer interviews
• Use of interpersonal skills to assess volunteer applicants fit with agency culture and volunteer opportunity desired
• Ensure security of online and paper-based volunteer records
• Ensure consistent implementation of volunteer risk management strategies to ensure safety of the girls, and to preserve the agency's public reputation
• Refer prospective corporate partner leads to the Volunteer Manager
• Effectively use volunteer management database and tools to track the volunteer application and engagement process

Matching Volunteers to Programs
• Ensure that the application, screening, and interview process matches volunteers to programs that best utilize their skills and provide the best benefit to the organization and its constituents.
• Respond promptly to program requests
• Keep track and maintain record of prospective volunteers via the matching prospect list
• Utilize customer service skills while calling the entire matching prospect list to place volunteers in programs and/or as a tool of keeping the volunteer engaged with the agency.
• Communicate with Volunteer Manager at all times during the matching process to provide thorough updates
• Communicate with Program Staff to ensure proper placement of volunteers in programs.
• Track and maintain notes from program matching process, and schedule/coordinate volunteer toolkit pick/up times Assist with

Engagement and Volunteer Recognition
• Track and maintain the volunteer engagement process from inquiry through program match/toolkit pick-up, and retention utilizing volunteer management database and tools.
• Always have timely follow up to volunteers questions, inquiries, and/or concerns
• Maintain ongoing communication with volunteers to strengthen the system of receiving feedback
• Administer end of cycle surveys to volunteers
• Assist with the enhancement of systems for tracking, rewarding, and celebrating volunteer contributions
• Assist with Volunteer Appreciation event and/or any social media recognition for volunteers. Assist with Volunteer Trainings as Assigned
• Conduct all preparation for volunteer training (e.g. training room set up, reporting dietary needs of volunteers to Volunteer Manager, scheduling volunteers for training)
• Co-facilitate volunteer trainings as requested
• Assist with the revisions of volunteer trainings as required
• Assist with occasional on-site volunteer projects
• Keep track and maintain record of volunteer training survey results

Additional Responsibilities
• Regularly report to Volunteer Manager the status of volunteer engagement (e.g. volunteer inquiries through training/matching/toolkit pick-up)
• Participate in Program Department meetings and be prepared to give updates on things related to the volunteer department as assigned
• Participate in Volunteer Team meetings
• Participate in outside meetings for additional training, professional development, and/or networking as assigned
• Participate in recruitment fairs with Volunteer Manager as assigned
• Perform other duties as assigned by the Volunteer Manager

Required Knowledge, Skills & Abilities

• Demonstrate commitment to the mission of Girls Inc. and its constituents
• Knowledge of strategies to match volunteer candidates with positions that best utilize their skills and meet agency needs
• Professional verbal, written, and electronic communication skills; focused on training and public speaking in large groups
• Demonstrates effective interpersonal skills; the ability to establish and maintain effective working relationships, get along with diverse personalities, be tactful, mature, and flexible and adaptable
• Ability to manage multiple priorities and projects
• Has demonstrated a personal commitment to volunteerism
• Ability to communicate the organization's story and motivate individuals to become personally involved
• Ability to manage multiple priorities and projects

Education & Experience

• Bachelor's degree in human resources, nonprofit management, organizational communications, or related field
• Past experience in youth development and/or volunteer management and recruitment
• Broad knowledge and experience with Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook, Access, SharePoint)
• Strong customer/client relations skills
• Demonstrate professionalism

Physical & Travel Demands

• Light lifting may be required at times. 
• Be prepared to occasionally travel to meet the needs of volunteers, and attend off site meetings, fairs, or events.

Expected Hours of Work

• Days and hours of work are Monday through Friday, 9:00a.m to 5:00pm (37.5 hour work week)
• Occasional Wednesday evening and Saturday morning hours for volunteer training

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