Charitable Advisors LLC
  • 13-Jul-2018 to 11-Aug-2018
  • - Hamilton East Public Library
  • Fishers, IN, USA
  • Starting salary for this position is $48,000-$54,000 annually.
  • Full Time

The Youth Services Manager will lead the Youth Services Team in providing customer service to children and families and support the library experience with the use of materials, facilities and equipment.  Must be passionate about working with the public and support HEPL's goal to be a dynamic contributor to the Fishers/Noblesville community. The successful candidate will embrace the idea of change and growth.
 
Essential Duties and Responsibilities: 
 
• Oversees in-person, age-appropriate customer service to youth and caregivers, implementation and review of public policies; ensure consistency of experience and message at every point of contact.
• Ensure proper staffing and appropriate training for patron-facing staff at all youth-focused public service points system-wide.
• In consultation with the Deputy Directors, responsible for overseeing and guiding the development and engagement of professional youth services staff.
• Performs all other duties as assigned.
 
Supervisory Responsibilities:
 
• Supervises Youth Services Assistant Manager and Youth Services Librarians.
• Oversees development of departmental and system-wide goals and policies, as well as consistent customer service standards and general library procedures.
• Responsible for appraising performance, rewarding and disciplining employees, addressing complaints and solving problems.
 
Education and/or Experience: To perform this job successfully, an individual must have the following education and/or experience:
 
• MLS degree from ALA-accredited program.
• Minimum of three years of supervisory/management experience is required, preferably working with youth.
• Previous relevant experience and customer service experience is preferred.
• Indiana Certification LC2 required.
 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
• Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help customers; demonstrates strong attention to details and accuracy in work.
• Teamwork – Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworker feedback and incorporates feedback into revised processes; completes work on time and with proper quality; supports cross-training and shares learning with others; understands we are all stewards of taxpayer funds.
• Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others' perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites.
Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service.
• Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions.
Technical – Proficiency in using computers and related software; experience with library management system software, including cataloging systems and public interface systems.
• Leadership/Development – Coordinates work and delegates appropriately to best accomplish department goals; provides clear standards for employee achievement; fosters individual and collective creativity within the work group; provides immediate and effective feedback to employees concerning behavior and performance. 
 
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Charitable Advisors LLC

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