Charitable Advisors LLC
  • 21-Jul-2018 to 19-Aug-2018
  • - Gleaners’ Food Bank
  • Indianapolis, IN, USA
  • Part Time

2 openings for the same position
 
The Food Pantry Assistant is responsible for assisting the Food Pantry Manager with all operations of the food pantry in a manner consistent with Gleaners approach to a 100% Client Choice food pantry and USDA food outlet. The pantry is open to the public and serves as a model for all other food pantries in Gleaners' distribution network. The Food Pantry Assistant performs the tasks to meet these responsibilities and as needed assists with training all pantry volunteers. All responsibilities shall be consistent with Gleaners Food Bank's mission to lead the fight against hunger.
 
Position Essential Functions and Responsibilities: 
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below.  Nothing in this description restricts the right of management to assign or reassign duties and responsibilities to this job at any time, without notice; however, Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.  This job description is not an employment agreement or contract.
 
Essential Functions:
• Customer Service
 o Acts as first point of contact for the organization by assisting clients in the food pantry area.
 o Demonstrate a professional demeanor in all interactions with clients, volunteers, and colleagues.
 o Greet clients as they arrive and check on clients as they shop to make sure their needs are being met with respect compassion and dignity.
• Efficiently facilitate the front desk and intake process.
• Assist with all operations of the food pantry
 o Promote a "Best Practice" environment for other pantries to aspire to. Set the standard in safety, customer service and organization.
 o Perform the procedures and guidelines that are required for all USDA sites including temperature logs for all dry, refrigeration and freezer areas.
 o Ensure compliance with all applicable Feeding America and government regulations and health codes as required by a pantry partner and TEFAP site.
 o In conjunction with the Food Pantry Manager, provide supervision and training for all functions of food pantry operations, including set-up, volunteer management, intake, inventory control and clean up.
 o Attend all necessary training for Gleaner Agencies and Civil Rights Training annually.
 o Coordinate the day-to-day activities of cleaning, stocking, filing, and data entry.
 o Maintain a variety of product from the Fresh Room as needed.
 o Work closely with the Food Pantry Manager on the daily operations of the pantry.
 o Provide supervision and training to the pantry alternative work/job training program participants and volunteers when Food Pantry Manager is away or absent.
 o Promote and achieve a positive work environment.
• Attend Pantry Partner Program events if needed and staff meetings as scheduled.
 
Skills/Qualifications:
The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual needs in order to perform this job successfully.

Education and/or Experience:
• High School Diploma/GED required.
• Customer Service experience desired.
• Food Safety & Handling Certified or the ability to be certified.
 
Language Skills:
• Excellent interpersonal, oral, written communication and presentation skills
• Ability to communicate with clients of all socio-economic backgrounds in a warm and consistent manner.
• Bilingual in Spanish desired.
 
Mathematical/Reasoning Skills:
• Basic math
 
Technical/Computer Skills:
• Computer, copier, fax machine, telephone
 
Certifications/Licenses/Registrations:
• Valid driver's license/Clean driving record /Must be insurable by company vehicle insurance provider
 
Other Skills and Abilities:
• Organizational, interpersonal communication, and customer service skills
• Initiative/self-starter
 
Core Competencies:
• Communication: Communicates verbal and written ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others' perspectives.
• Customer Service: Responds to internal and external customer needs in a timely and professional manner; maintains personal accountability and ownership for providing a high level of customer service.
• Reliability/Dependability: Completes tasks accurately, thoroughly, and on time; arrives on-time to work and
meeting; accepts assignments and follows through on promises and all aspects of assigned work.
• Respect and Integrity: Delivers honest feedback in a supportive manner; demonstrates fair treatment of others and supports a positive environment.
• Teamwork: Collaborates with and supports coworkers on projects/tasks by helping out where needed; provides adequate lead time for others to meet deadlines; is willing to help out, no matter how big or small the task.
• Work Habits/Planning: Effectively plans, organizes, and prioritizes work; displays a positive attitude and remains consistent in work actions and the ability to support the team/organization.

Physical Demands:
The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job.   Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Ability to push, pull, move, lift and carry up to 50 pounds and to push/pull 2,000lbs. of product using manual pallet jack, approximately 40% of the time.
• Moving within/between departments and facility.
• Ability to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms.
• Ability to see, hear, and speak clearly
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to use fingers, hands and dexterity
• Ability to operate machine, mechanical, and electrical equipment.
 
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• A warehouse/pantry environment, which may be noisy.
• Works independently and with minimal supervision in fast paced environment.
• Works with others with frequent verbal and face-to-face contact with others
• Frequent use of a computer
• Reliability & Dependability is especially important for this position
• A flexible work schedule, including the ability to work the pantry schedule and department/staff meetings (times and days will vary) 
Work schedule listed below if needed (subject to change with notice):
Tuesday:  9:30 am – 3:30 pm  Wednesday:  9:30 am – 3:30 pm                   
Thursday:  3:30 pm – 7:30 pm  Saturday:   8:30 am – 12:30 pm      
         
Click the APPLY button to submit a completed resume and cover letter, or mail to:  Gleaners Food Bank, 3737 Waldemere Ave.  Indianapolis, IN  46241.
 
Gleaners Food Bank is and Equal Employment Opportunity Employer and  provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.



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