Charitable Advisors LLC
  • 27-Aug-2018 to 08-Oct-2018
  • - United Way of Central Indiana
  • Indianapolis, IN, USA
  • $13.00 / hour
  • Temporary
  • Temporary position – No benefits available

Energy Assistance Program (Grant Funded)
Community Impact Team
Approximately 4–6-month assignment depending on the needs of the community
The Low-Income Home Energy Assistance Program (EAP) is designed to assist eligible low-income households pay for winter energy services. EAP will provide a one-time benefit to eligible households to be used for energy bills.  Energy Assistance Intake Specialists provides direct customer service to applicants.  Specialist ensures application completion, documentation and verifications adheres to all compliance regulations set forth by Indiana Housing and Community Development Authority (IHCDA).
This is a face paced job requiring professional, courteous, and effective communication with clients, staff, volunteers, partner agencies, and the general public.
Position Duties & Responsibilities: include the following;
The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
• Process mail-in or face-to-face applications daily.
• Accept applications at various satellite locations throughout Marion County, Indiana during scheduled appointment times.
• Good understanding of Energy Assistance Program policies to be able to detect, question and correct errors on applications
• Interview customers to determine nature and degree of need.
• Support individuals in completing benefit enroll applications and data entry related to corresponding programs
• Provide excellent customer service to program participant and accurately respond to inquiries about the program;
• Gather information related to social factors contributing to customer's situation; evaluates these together with customer's strengths.
• Assist customers to establish strategies and plans to lower their energy burden.
• Refer customers to community resources and other organizations as needed; may determine or participate in determining customer's eligibility for financial assistance.
• Performs special assignments and other work, on an as-needed basis
• Promote a cooperative spirit within the organization and among internal and external United Way EAP participants.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in his/her area of responsibility and reviews literature to understand key issues.
Education and/or Experience
• High School/GED with 1 to 2 years' experience working with low-income individuals and families;
• Computer skills and ability to prepare documents and related software applications;
• Excellent communication skills and ability to effectively work with diverse participants; and those in high stress situations;
• High level of concentration;
• Ability to gather data, compile information and enter data in a timely fashion;
• Knowledge of community support services;
• Records maintenance skills;
• Maintain a high level of client confidentiality;
• Reliable transportation.
Physical Demands: 
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Core Competencies
United Way of Central Indiana's team is evaluated on the following core competencies:
• Courage
• Accountability
• Respect
• Excellence
• Thinking Strategically
• Stakeholder Experience
• Effective Communication
Click the APPLY button to apply online now.

This position has been closed and is no longer available.
Charitable Advisors LLC


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