Charitable Advisors LLC
  • 25-Feb-2019 to 15-May-2019
  • - Family Promise of Greater Indianapolis
  • Indianapolis, IN, USA
  • $36,000+
  • Full Time
  • Health insurance stipend of $400/month; SIMPLE IRA retirement plan with 2% employer match; Work cell phone provided, plus $25/month reimbursement of personal cell phone plan; Mileage reimbursement; On-call compensation of $100 per week of coverage; Three weeks paid time off in first year

Family Promise of Greater Indianapolis (FPGI) is a partnership of congregations and community organizations responding to the crisis of children and their families who are homeless. We work to eliminate homelessness in Greater Indianapolis through our Interfaith Hospitality Network (IHN) shelter and our AfterCare program.  The offices are located at the Day Center at 1850 N. Arsenal Avenue, Indianapolis, IN 46218.

The goal of the full-time Case Manager (AfterCare) position is to help approximately 20 families maintain their housing for the two years following their move-out from the shelter.  The program had an 88% housing retention rate on December 31, 2018 for families that left the shelter successfully in the prior two years.  The current case manager is retiring after four years.  The position is funded by special events and donations.  Learn more at


Case Management
• Help transition families into housing from shelter through pre-move inspections and assisting with the move-in (coordinating, but also physically helping) as much as possible.
• Conduct intakes into the AfterCare program.
• Meet with families who have exited the shelter successfully at their homes (minimum expectation is ten meetings/week) to assess needs, help set goals, and support the execution of a housing retention plan.  The frequency of meetings should be proportional to the family's self-sufficiency.
• Use one-on-one meetings with families to also coach for job interviews, budgeting, school enrollment, parenting, and other life skills.
• Advocate and coordinate services with schools, landlords, employers, and other agencies.
• Apply for emergency financial assistance when necessary to the Family Assistance Fund maintained by Family Promise.  Leverage financial support from other agencies/programs when available.
• Record thorough case notes and tracks outcomes in HMIS.
• Attend weekly staff meetings and case conferences at the Day Center.
• Complete and submit Coordinated Entry applications in HMIS as needed.  Attend Continuum of Care committee meetings as assigned.

• Conduct at least one opening and closing of the Day Center each week.  Opening occurs from 6:00 a.m. to 8:30 a.m. (leave at 2:30 p.m. that day), and closing occurs 3:00 p.m. to 5:30 p.m.  Respond to guest needs, phone calls, and walk-ins during those times.
• Communicate constantly with team of Office Manager, Program Manager (IHN), and Executive Director all guest updates and incidents.
• According to the on-call schedule, carry the 24/7 on-call phone and respond as needed 24/7 every third week (in-person responses needed are unpredictable, but in 2018 occurred about once per month).
• Other reasonable duties may be assigned as needed.

•         Empathy towards those in crisis, and ability to work effectively with all forms of diversity.
•         Patience and positivity in crisis management and conflict resolution.
•         Ability to work independently to solve problems with little supervision.
•         Strong communication skills in a team work environment at the Day Center.
•         Ability to pitch in with all staff and guests and take responsibility for our shared office/living space.
•         Respect for confidentiality of personal and sensitive information.
•         Set a fluctuating schedule of 40 hours/week that enables highest probability of meeting client needs (often will include evening or weekend hours).
•         Bachelor of Social Work degree (equivalent experience accepted).
•         Two years case management experience in a social services setting.
•         Proficiency in Microsoft Word, Microsoft Outlook, web browser, and ability to type 30 wpm.
•         Daily use of a reliable vehicle for traveling to/from meetings with families.
•         A valid driver's license.
•         Able to walk up and down stairs to access office space and any apartment.
•         Proficiency in Spanish a plus.
•         Master's degree a plus.
•         Able to lift up to 30 pounds and carry up and down stairs three times in a row, which allows help during housing move-ins a plus.
•         Knowledge of HMIS database and community resources a plus.
•         Ability to drive a 15-passenger van (no CDL required) for move-ins also a plus.

•         Salary of $36,000+
•         Health insurance stipend of $400/month
•         SIMPLE IRA retirement plan with 2% employer match
•         Work cell phone provided, plus $25/month reimbursement of personal cell phone plan
•         Mileage reimbursement
•         On-call compensation of $100 per week of coverage
•         Three weeks paid time off in first year

Click the APPLY button to submit cover letter and resume, or email directly to

This position has been closed and is no longer available.
Charitable Advisors LLC


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