Charitable Advisors LLC
  • 09-Jun-2019 to 08-Jul-2019
  • - Indiana Donor Network
  • Indianapolis, IN, USA
  • Full Time

At Indiana Donor Network, you'll be part of something that matters. A mission that turns tragedies into hope and gives thousands a second chance to live their lives fully.  Over the last 30 years, our mission has never wavered – saving and healing lives through organ, tissue and eye donation and transplantation. Join us as our Manager, Family Services in leading our Family Services program to provide exceptional customer service for professional partners and donor families in order to maximize donation outcomes.

Indiana Donor Network is one of 58 designated organ recovery organizations in the United States and coordinates organ, tissue and eye donation throughout the state. Indiana Donor Network is devoted to public education about donation and transplantation with the goal of saving and enhancing more lives.

SPECIFICALLY, INDIANA DONOR NETWORK:
•         Provides Hoosiers with information needed to make an informed decision about donation
•         Offers access to the Indiana Donor Registry so people can register their decision
•         Evaluates potential donors for medical suitability to donate organs and/or tissue
•         Coordinates the donation process according to federal regulations and with the utmost respect for medical ethics
•         Offers grief support services to families before, during and after donation
•         Educates healthcare professionals about the donation process
•         Assists Indiana hospitals in developing donation policies and procedures.

Position Duties
We are currently looking for an exceptional leader with a proven track record to guide our Family Services team. This key leadership position is responsible for administering and coordinating activities of the Family Service program to provide exceptional customer service for professional partners and donor families in order to maximize donation outcomes.

On a daily basis, this individual will be responsible for the following:

Providing management over the daily activities of the department.
• Responsible for the development and implementation of all department policies and procedures utilized in operations and ensuring compliance with all federal, state, and/or local laws and/or regulations including those of the FDA, CMS, AATB standards, AOPO Standards, UNOS/OPTN, Indiana Donor Network policies and procedures, and tissue processing partner SOP's.
• Effectively leads department meetings and updates staff regularly on industry issues, operational changes, regulatory updates, and any other relevant information to ensure efficiency and accuracy in operations.
• Oversees the development of the department schedule to ensure appropriate levels of staffing.
• Develops and reviews department operational policies and forms.
• Assists the Director, Family and Donor Services in establishing and executing annual department goals, objectives, and department budget.
• Cultivates an environment of collaboration, responsibility and accountability resulting in highly successful relationships with professional partners and families.
• Analyzes variances and implements corrections as needed.
• Accountable for daily activities and work processes that result in quality outcomes.

Leading Family Service Coordinators to attain and maintain a high authorization rate and overall job performance.
• Coaches and trains employees on authorization process and other related skills to better assist the families served.
• Actively participates in authorization review meetings and provides suggestions for improvement.
• Evaluates and analyzes authorization rate data.

Provides direction to and/or manages the selection, training, development, and performance of assigned staff to retain a motivated, productive, and professional work force for Indiana Donor Network.
• Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
• Communicates and models the vision and values of the organization to create a sense of teamwork among employees.
• Identifies training and development opportunities that will support employees in achieving enhanced performance and/or work-related objectives.

Actively participates as a member of the Indiana Donor Network leadership team.
• Offers insight and suggestions toward the mission and goals of Indiana Donor Network.
• Collaborates with other members of the leadership team to achieve organizational goals.
• Maintains a collegial and cooperative relationship with other managers and staff, working as a team to search out and implement efficiencies, economies, and best practices.

Qualifications
 
EDUCATION and/or EXPERIENCE:
A registered nurse with a current Indiana license or bachelor's degree in a related field with certification in social work, and/or bereavement counseling, or the equivalent education and experience in a related field is required. A minimum of five years' previous experience in either family support services, critical care nursing, hospital development and/or organ procurement is required.
Previous management experience preferred.
 
KNOWLEDGE, SKILLS AND ABILITIES:
• Requires demonstrated leadership skills (inspiring, problem solving, executing, communication across multiple departments).
• Must have basic computer and software skills; multi-tasking; strong decision making skills; and work well autonomously.
• Must have strong communication and relationship-building skills with all levels of team members and management.
• Demonstrates creative problem solving and delegating skills.
• Ability to serve on a rotating call schedule, as needed, with the flexibility for extended hours.
• Ability to obtain a bereavement counseling certification must be achieved within one year of taking this position.
• Ability to represent the organization in a professional manner at all times.
• Ability to interact effectively with physicians, hospital administrators, medical staff, employees at all levels and the members of the general community is required.
• Ability to read, analyze, and interpret common specific scientific and technical journals, and financial reports.
• Ability to respond effectively to common inquiries or complaints from customers, staff, regulatory agencies, or members of the business community.
• Ability to write speeches and presentations using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations to top management and public groups.
• Must have a valid current driver's license.

Click the APPLY button to apply online now.
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