Charitable Advisors LLC
  • 05-Aug-2019 to 04-Sep-2019
  • - HVAF of Indiana
  • Indianapolis, IN, USA
  • $50-80k annually, depending on experience and education
  • Full Time

The Coordinator for IT and End User Support will serve as an IT change agent to the agency.   They are a systems thinker and complex problem solver who will provide end user support for staff, clients, and volunteers on a variety of both complex and simple equipment.  They are empowered and expected to exercise their best professional judgment and provide data, situational awareness, feedback, and recommendations to their supervisor(s) to assist in making decisions and taking appropriate actions.

Duties and Responsibilities
• Provides support to end users on desktop, laptop, mobile device, telephone, and networking issues
• Perform routine IT administration tasks such as adds/moves/changes
• Maintains HVAF's effectiveness and efficiency by orienting and training employees on data and communication devices
• Drive resolution of end-user support issues to resolve problems and support them in HVAF's mission delivery, including tracking of incidents, problems, and support requests
• Prepares references for users by writing clear and concise operating instructions
• Preserves data and communication assets by implementing and maintaining disaster recovery and back up procedures and information security and control structures
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical and professional publications, establishing personal networks, benchmarking state of the art practices, and participating in professional societies
• Adds and maintains user membership in groups as requested
• Managing, monitoring and maintaining all server, network, telecom, security, and cloud services supporting HVAF including vendor relationships

Education/Experience/Skills Required
• Associates degree (AA); Bachelor's degree (BA/BS) in Computer Technology, Computer Science, Computer Engineering, or a related field; a minimum of two (2) years of related IT experience or a combination of at least three (3) years of education and related IT experience
• At least three (3) years of experience providing end-user support, demonstrating a commitment
• At least two (2) years of experience administering cloud and server systems (i.e., Office365, Active Directory, Google GSuite, or similar systems/services)
• At least two (2) years of experience working with network equipment, firewalls, WiFi systems, and telephone systems
• Experience managing IT vendors and services to ensure service levels are met in the performance of HVAF's mission
• Excellent oral and written communication skills
• Ability to establish and rearrange priorities to meet deadlines as assigned
• Ability to interact with staff, clients, and other professionals in a matter that creates harmony and promotes a spirit of cooperation
• Ability to obtain and maintain an operator's license and able to operate a motor vehicle
• Ability to demonstrate full support to the mission of HVAF, staff, and clients

Work Environment
• Core work week would fall between Monday-Friday
• Occasional evenings and weekends may be required
• Work location: 964 N. Pennsylvania St. Indianapolis, IN  46204

Administrative Instructions
• Resumes accepted through August 16, 2019
• Send resume only to Sammy Mitchell, VP for Personnel, at
• Estimated start date: September 9, 2019 (availability to start sooner)

Click the APPLY button to submit cover letter and resume.

This position has been closed and is no longer available.
Charitable Advisors LLC


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