Charitable Advisors LLC
  • 21-Oct-2019 to 20-Nov-2019
  • - Safe Sitter, Inc.
  • Indianapolis, IN, USA
  • Full Time

Reports To:  Director of Operations  FLSA Status: Non-Exempt
Job Summary:  Responsible for answering telephones and emails, assisting customers, receiving and processing orders, mailing and shipping training materials, maintaining accurate database information, and fulfilling other duties as assigned.
Essential Functions:  
•  Manage and respond to incoming calls and emails.
•  Serve as a professional, welcoming presence to visitors and callers. 
•  Provide high quality customer service and timely support in a variety of areas including, but not limited to: order receipt, delivery, billing, payment collection, and problem resolution.
•  Coordinate Instructor training, including registrations, confirmations, shipping supplies, reminder emails, follow-up materials, and post training recording-keeping.
•  Manage incoming and outgoing mail, shipping, and receiving.
•  Send out monthly customer statements.
•  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
•  Maintain accurate customer and student information in organization's database.
•  Manage Google Alerts and social media listening tools; collaborate with staff to address alerts or mentions requiring follow-up contact.
•  Perform other duties as assigned.
•  Demonstrated experience in administrative support.
•  Proficient computer skills and knowledge of relevant software, particularly Microsoft Word, Outlook, Access, Excel, and QuickBooks.
•  Knowledge of standard office administrative practices and procedures
•  Strong organizational skills and attention to detail.
•  Proactive, helpful, patient, and friendly attitude
•  Flexibility to adjust to dynamic work environment
•  Able to work independently and interdependently
•  Demonstrated passion for customer service
•  Excellent communication skills.
•  Strong work ethic and team player mentality.
Physical Demands:
•  This job requires physical activity, including standing, walking, sitting, reaching, kneeling, and using hands to handle and manipulate both large and small objects.
•  This job requires the ability to lift and carry up to 50 pounds.

Click the APPLY button to submit cover letter and resume.

This position has been closed and is no longer available.
Charitable Advisors LLC


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