Charitable Advisors LLC
  • 21-Oct-2019 to 20-Nov-2019
  • - Safe Sitter, Inc.
  • Indianapolis, IN, USA
  • Full Time

Reports To:  Director of Operations  FLSA Status: Non-Exempt
 
Job Summary:  Responsible for answering telephones and emails, assisting customers, receiving and processing orders, mailing and shipping training materials, maintaining accurate database information, and fulfilling other duties as assigned.
 
Essential Functions:  
•  Manage and respond to incoming calls and emails.
•  Serve as a professional, welcoming presence to visitors and callers. 
•  Provide high quality customer service and timely support in a variety of areas including, but not limited to: order receipt, delivery, billing, payment collection, and problem resolution.
•  Coordinate Instructor training, including registrations, confirmations, shipping supplies, reminder emails, follow-up materials, and post training recording-keeping.
•  Manage incoming and outgoing mail, shipping, and receiving.
•  Send out monthly customer statements.
•  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
•  Maintain accurate customer and student information in organization's database.
•  Manage Google Alerts and social media listening tools; collaborate with staff to address alerts or mentions requiring follow-up contact.
•  Perform other duties as assigned.
 
Qualifications:   
•  Demonstrated experience in administrative support.
•  Proficient computer skills and knowledge of relevant software, particularly Microsoft Word, Outlook, Access, Excel, and QuickBooks.
•  Knowledge of standard office administrative practices and procedures
•  Strong organizational skills and attention to detail.
•  Proactive, helpful, patient, and friendly attitude
•  Flexibility to adjust to dynamic work environment
•  Able to work independently and interdependently
•  Demonstrated passion for customer service
•  Excellent communication skills.
•  Strong work ethic and team player mentality.
 
Physical Demands:
•  This job requires physical activity, including standing, walking, sitting, reaching, kneeling, and using hands to handle and manipulate both large and small objects.
•  This job requires the ability to lift and carry up to 50 pounds.

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This position has been closed and is no longer available.
Charitable Advisors LLC

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