Charitable Advisors LLC
  • 14-Nov-2020 to 03-Dec-2020
  • - HOPE Healthcare Services (HOPE)
  • Indianapolis, IN, USA
  • Full Time

Hope Healthcare Services (Hope), a Christian ministry providing medical and dental services to individuals and families who do not have medical or dental insurance of any kind, is seeking a full-time Clinical Services Manager to oversee and coordinate the clinic operations.

The Clinical Services Manager (CSM) is responsible for working with both staff and volunteers in the provision of medical and dental care services. The CSM will maintain the clinic organization and operational efficiency under the policies and procedures proscribed by the clinic ministry.

The CSM will uphold Hope's vision, mission, and guiding principles. The Clinical Services Manager will report to Hope Healthcare's Executive Director.

Specific Duties

Operations/Patient Care
• Oversee all patient care and operations
   o Equip and manage clinical operations staff and volunteers to accomplish mission
   o Assign, maintain, and adjust operational volunteer schedules after initial orientation and training
   o Assist with data collection and reporting of patient visits, revenue and prescription totals
   o Fill roles for patient care, administrative duties and/or spiritual care, when needed
   o Counsel/Inform patients as appropriate
   o Ensure delivery of ancillary services (telepsych, counseling, prescription medication, sleep studies)
   o Oversee patient scheduling

   o Adhere to Hope Healthcare Services' operational policies
   o Maintain compliance with medical/dental record keeping standards and policies
   o Maintain compliance with all appropriate laws and regulations
   o Assist with creation/updates of clinic policies

• Communicate with providers, partners, and patients in an accurate and timely fashion
• Coordinate and oversee patient medication programs and sample supplies
   o Follow-up patient refill and application needs

Clinic Organization/Sanitation Inventory
• Manage sanitation protocols of medical, dental, and operational areas
• Oversee necessary sanitary testing of dental and medical equipment (spore tests, etc)
• Schedule repairs and calibration of equipment per best practices and protocols
• Maintain inventory of necessary medical, dental, and operational supplies for clinic operations
• Ensure supplies are adequately stocked and organized
• Seek and intake donated supplies and equipment when possible

• Direct Supervision of Position(s): Clinical Services Assistant, Office/Volunteer Coordinator
• Assist Executive Director (ED) in hiring for operational staff
• Work with Volunteer Coordinator to onboard volunteers

• Registered Nurse (RN) preferred, other Medical License/training (MA, LPN) and/or medical/dental office administration experience will be considered.
• Insurability (malpractice)
• Current Cardiopulmonary Resuscitation (CPR) Certificate (Hope can arrange training)
• Experience with electronic Medical Records (EMR)
• Full commitment and dedication to the mission statement of Hope Healthcare Services
• Full compliance with Hope Statement of Faith

Additional Requirements:
• Work cooperatively with other employees to ensure Christ-centered mission
• Outstanding oral and written communication skills
• Proven experience in a professional environment
• Excellent software technology application skills
• Ability to work flexible hours and events including some evenings
• Ability to promote a cooperative team spirit among Hope paid staff, volunteers, partners, vendors, donors and clients

Click the APPLY button to submit cover letter and resume to Executive Director John Mollaun by December 3.

This position has been closed and is no longer available.
Charitable Advisors LLC


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