Charitable Advisors LLC
  • 15-Feb-2021 to 16-Mar-2021
  • - Damien Center
  • Indianapolis, IN, USA
  • Full Time

Damien Cares Clinic

Position Summary:
Damien Cares Clinic Office Specialist ensures submission and maintenance of accurate, timely, complete, and reliable data transcription from the EMR database into the CareWare database. Under the leadership of the Director of Clinic Services, this position will assist in data management, reporting, and medical records. This position will also assist the Clinic Coordinator (Receptionist) and provide back-up services to the front desk as needed. The Damien Cares Clinic Office Specialist is responsible for administrative tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. 

Essential Responsibilities:
• Transcribe patient health information, progress notes and lab work from EMR to CareWare
• Protect patient confidentiality by following all HIPAA standards and not leaving PHI in plain sight or leaving computers unattended when leaving the department
• Provide administrative support to clinic coordinator (receptionist) 
• Respond to voicemails in a timely and accurate manner
• File documentation for mental health, clinic care coordinators and medical case managers as needed
• Run daily reports as directed
• Responsible for medical records including disability information, faxing to outside offices, and scanning received records
• Assist providers, MCMs, CCs, and clinical staff with filing or other projects as needed
• Enter labs into CareWare
•  Enter documents and consents into EMR as needed
• Attend all meetings as directed
• Complete tasks as assigned by Clinic Director/Clinic Manager 

Additional Responsibilities:
• Welcome and greet all patients and visitors, in person or over the phone
• Answer phone calls with appropriate phone etiquette
• Assist with intake phone calls into the Damien Cares Clinic
• Maintain a clean and organized lobby area
• Register new patients and update patient information, including personal and insurance information, as needed in the electronic medical record (EMR)
• Facilitate patient flow by notifying the provider when patients arrive, being aware of delays and communicating with patients and clinical staff
• Respond to patients, prospective patients and visitor inquiries in a courteous manner

• Responsible for assisting providers in obtaining medical records from other hospitals or physician offices
• Work closely with clinical staff to insure patient has appropriate appointments scheduled, including follow-up appointments and any required testing
• Collect co-payments, pre-payments, and account balances
• Process and post payments in an efficient manner
• Insure patients fill out appropriate paperwork and log in EMR as needed
• Update all demographic information, consents, emergency contact as needed
• Reconcile daily reports on payments
• Check patients in and out
• Maintain patient/clinic schedule by scheduling, rescheduling, and correcting errors
• Scan all pertinent information into EMR 
• Determine patient insurance eligibility and correct insurance before clinic appointments
• Schedule protocols for lab, MCMs, CC, to maintain the integrated care plan
• Fill out and log appropriate consents
• Assist Linkage to Care in rescheduling patients who have missed appointments

Skills and Qualifications:
• High School Diploma, GED or HSE
• Certified Medical Assistant, Certified Medical Office Assistant or equivalent training preferred 
• Excellent communication skills
• Ability to manage duties and responsibilities successfully with limited supervision
• Knowledge of clinical procedures involving HIV/AIDS treatment and care preferred
• Computer proficiency preferred; basic computer skills required including Microsoft Office 
• Preferred experience with an EHR or EMR
• Strong attention to detail
• Minimum of 2 years' experience in a physician/clinical office
• Knowledge of clinic office procedures including administrative processes and procedures, claims processing and preparing patient charts
• Ability to interact/work with providers, patients and staff in a fast-pace environment 
• Excellent work habits including prompt and dependable approach to position
• Medical terminology preferred
• Ability to manage duties and responsibilities successfully with limited supervision
• Ability to work independently while also being part of a team
• Highly professional with courtesy and respect provided to all patients, visitors, collaborative agencies and staff.

Please Note the Following:
• If a candidate is offered and accepts this position a background check is required. Employment will be contingent upon this report.
• If a candidate is offered and accepts this position you will be required to sign confidentiality and data security agreements. All employees are required to sign agency confidentiality statements, HIPAA training, and agree to all policies and procedures.

Damien Center is an Equal Opportunity Employer

Click the APPLY button to apply online now.


This position has been closed and is no longer available.
Charitable Advisors LLC


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