Communications Specialist - Indianapolis Transportation Corporation (IndyGo)
- 15-Mar-2021 to 14-Apr-2021
- - IndyGo
- Indianapolis, IN, USA
- Full Time
The Communications Specialist reports to the Director of Communications and plays a critical role in developing and executing key communications that support global organization initiatives, service innovations, press releases, campaigns, social media messaging, organizing interviews for executives and other employees within our agency. With direction, the Communications Specialist will act as a project manager for the Public Relations & Communications department, by coordinating the collective work of team members to deliver cohesive marketing strategies, communications, and public relations results. The roles duty is to clarify the company's position regarding policies, operations, and programs in effort to develop clear external messaging. The position at times may act as a representative of IPTC in media and before the public, and will maintain positive stakeholder relationships.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The Communications Specialist must be able to satisfactorily perform the functions listed below. IPTC will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Oversees the implementation of cohesive company messaging throughout public relations, integrated marketing, communications, advertising, and media for internal and external audiences.
- Develops and maintains positive working relationships with partners, neighborhood leaders, and stakeholders.
- Coordinates press events or releases with IndyGo leadership, planning teams and Operations.
- Answers inquiries and addresses any record requests from media outlets.
- Manages communications strategy and timelines to ensure efficient project implementation.
- Serves as secondary media contact and develops messaging and logistics for additional IndyGo spokespeople as needed.
- Prepares or drafts strategy materials with intended company tone and pitch: presentations, talking points. etc.
- Supports external and internal communication efforts during service interruptions, crises, and, or emergencies.
- Coordinates project specific details with IndyGo staff related to external and internal affairs.
- Responsible for managing specific initiatives as assigned to ensure a comprehensive communications plan.
- Encourages adherence to consistent customer experience across all IPTC departments.
- Contributes to grant application content and submission process.
- Responsible for federal regulation adherence as it relates to public involvement practices specific to the public posting notice for meetings, title VI equity analysis etc..
- Delegates responsibilities while overseeing projects or group work as necessary and appropriate.
- Assist with volunteer coordination as projects or communication needs require.
- Participates and contributes to various procurements.
- Performs other duties as assigned.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
- Bachelor's degree in communications, marketing, public administration, business administration, journalism, public relations, or a related field required.
- A minimum of two (2) years of experience in marketing, community relations or a related field with progressive responsibility required.
- Valid driver's license required.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Strong written and verbal communication skills; strong listening skills; strong interpersonal skills and ability navigate social structures.
- Advanced proficiency using a computer and related technology, including proficiency with Microsoft Office, web editing platforms (WordPress), the internet, social media platforms, website content management systems and complex spreadsheets and databases and software programs.
- Ability to communicate effectively, both orally and written, with individuals and groups regarding corporation policies and procedures, using tact, patience, and courtesy in dealing with angry or upset individuals; including ability to convey technical information to non-technical audiences.
- Above average professionalism and awareness when interacting with community leaders.
- Knowledge of graphic design principles and print production.
- Excellent writing skills with an emphasis on AP Style.
- Excellent proofreading skills.
- Ability to understand and communicate complex plans, transit operations, and government programs.
- Above average decision-making and problem-solving abilities.
- Above average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions).
- Ability to develop and monitor a budget and to track and control expenses and revenues.
- Ability to prioritize, organize, and manage tasks and time effectively, strong project management skills.
- Ability to anticipate, forecast and recognize patterns and trends.
- Ability to prioritize, organize, and manage tasks and time effectively; flexibility and adaptability are required.
- Ability to operate laptops, tablets and two-way communication devices, office equipment, including copiers, fax machines and phones, including basic troubleshooting techniques.
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Ability to work in a fast-paced, deadline-oriented office and multi-project environment.
- Ability to work independently with minimal supervision and rely on other team members.
- Ability to stand and sit for long periods of time, to kneel/bend, and to move throughout the workday, occasionally between departments and/or facilities.
- Strong sensory skills, such as good hearing and good eyesight, including the use of color perception and peripheral vision.
- Ability to speak clearly.
- Ability to lift and/or carry 30 lbs.
- Some local and conference travel.
- Evening and weekend work hours required occasionally; "on-call" availability required.
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