Charitable Advisors LLC
  • 15-Mar-2021 to 14-Apr-2021
  • - Edna Martin Christian Center
  • Indianapolis, IN, USA
  • Full Time

Department: Workforce Development and Entrepreneurship

Job Summary: 

The Family Success Coach works to ensure each participant is receiving assistance across all service areas. If warranted, adults may be enrolled in the Center for Working Families (CWF) or the Community Solutions and Entrepreneurship Center based on eligibility requirements. 


  • Comprehensive Assessment and Coaching for Individuals & Parents/Guardians
    • Work with clients to assess and develop a family success plan that encompasses the needs and goals of adults as well as children in the household
    • Conduct regular one-on-one sessions with participants to continually monitor participants' efforts and measure progress; empower and encourage families to participate in program activities
    • Maintain knowledge about other programs offered by EMCC and community partners, and connect individuals to these services when appropriate
    • Conduct informational and skills-based workshops
    • Coach participants to achieve their long term educational, financial and employment goals as applicable:

➔   Employment

  • Identify growing employment sectors and develop relationships with potential employers
  • Work with employers to identify specific skills and job requirements of positions they seek to fill; develop a process for residents to acquire those skills
  • Provide one-on-one employment coaching: help individuals connect with employment or skills training to advance to a better job, analyze reasons why individuals are not hired or are fired, provide job and career coaching, follow up, and job retention services
  • Advocate for hard-to-employ residents such as the disabled and ex-offenders

➔   Financial Development

  • Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
  • Work with clients to complete a detailed financial assessment
  • Work with clients to document budget and provide strategies for budget improvements
  • Develop plans to action and provide tools, resources and accountability to the client to help them meet their goals
  • Develop relationships with local financial institutions and community organizations

➔   Adult Education & Training

  • Conduct educational assessments for participants that include TABE and HSE testing to ascertain placement in available programs and options
  • Work with HSE/ABE programs housed at EMCC to ensure participants are engaged and making adequate progress
  • Provide 1:1 educational assistance when needed
  • Refer participants to educational options (including post secondary) and/or employment training opportunities as applicable
  • Foster partnerships with Ivy Tech, Marian University, Martin University, IUPUI, UIndy and other educational institutions to create positive options for participants

➔   Income Supports

  • Provide one-to-one income supports counseling with program participants
  • Assist with crisis needs including accessing internal and external resources to eliminate or minimize barriers. 
  • Conduct a general benefits screening; discuss all benefits for which the client is eligible and assist clients through the application process, as needed
  • Develop relationships with local government offices and community organizations
  • 2-Generation Support for Families
    • Connect pregnant mothers to appropriate prenatal health services
    • Work with parents with children 0-5 to enroll in local high quality childcare services
    • For school-aged children, communicate closely with the Academic Case Manager (ACM) to monitor student progress and/or education needs
    • Together with ACM and parents/caregivers, develop strategies to support student's education needs and maintain communication with families to support implementation of strategies
  • Data & Development
    • Monitor client's eligibility to ensure funder compliance
    • Ensure enrollment and development screening tools are completed in accordance with the time frame of internal processes. 
    • Accurately create and manage participant files; ensure data is correctly entered into the Efforts to Outcomes (ETO), a client management system within internal deadlines
    • Perform follow-up assessments and subsequent data entry according to internal deadlines
    • Attend professional development workshops and seminars to further develop expertise
    • Attend local round-tables and other learning/networking opportunities in order to deepen knowledge of coaching/case management best practices and resources available for client 

Complexity of Work:

  • Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in stressful environment, and adapt to change quickly.

Personal Protective Equipment:

  • Follows Standard Precautions using personal protective equipment as required

Minimum Qualifications

Required Credential(s)

  • Valid Driver's License and have the ability to safely operate a motor vehicle, as

demonstrated by good driving record

  • Up to date Fingerprints/background check


  • Bachelor's degree from a four-year accredited institution preferred

Work Experience:

  • Ability to work with diverse populations. Previous work experience with the target population, and/or the ability to provide services in a culturally sensitive manner
  • Bachelor's degree from a four-year accredited institution or 3-5 years of direct case management experience required
  • Previous work experience in the social services sector preferred
  • Knowledge of the Center for Working Families bundled services model preferred 
  • Ability to work within an interdisciplinary team as a cooperative and successive team member
  • Knowledge of education systems, community resources and the ability to build relationships
  • Excellent written, verbal, communication and organizational skills
  • Technologically savvy with solid working knowledge of Microsoft Office, databases and the internet. Efforts to Outcome (ETO) experience a plus.
  • Must be available to work a flexible schedule beyond normal business hours.
  • Able to advocate for participants to access additional education and/or training opportunities
  • A strong understanding of personal finances, particularly in the areas of budgeting, asset building and credit building
  • Competent at following directions, filling out forms, and applications (both paper and online)
  • Knowledge of educational assessment tools including administration, scoring and interpretation of results that will benefit participants preferred
  • Ability to multi-task a variety of activities and remain focused on the best customer service.

Click the APPLY button to submit cover letter and resume.

This position has been closed and is no longer available.
Charitable Advisors LLC


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