Director of Communications - Indianapolis Transportation Corporation (IndyGo)
- 15-Mar-2021 to 14-Apr-2021
- - IndyGo
- Indianapolis, IN, USA
- Full Time
The Director of Communications supports the VP of Communications & Marketing by leading the agency's marketing and communication strategy through delivering coordinated messaging through media contacts, strategic partners, customers, citizens, and stakeholders. This position facilitates the marketing, communications, and outreach team members toward delivering high-quality PR campaigns. And this position fosters high-value relationships to support positive corporate positioning and stakeholder engagement. The incumbent frequently represents IPTC in the media and before the public.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To be successful in this role, an individual must be able to satisfactorily perform the functions listed below. The IndyGo will make reasonable accommodations to qualified individuals with disabilities in conformity with all applicable laws.
- Directs comprehensive strategy and oversees the implementation of IndyGo messaging, integrated marketing, communications, advertising, and media for internal and external audiences.
- Serves as the primary point person for the press, developes messaging and logistics for additional IndyGo spokespeople as needed.
- Develops and executes media relations strategy, including pitches, OpEd opportunities, and relationships with local and regional outlets.
- Develops and maintains positive working relationships with partners, neighborhood leaders, and stakeholders.
- Encourages adherence to consistent positive ridership experience throughout IPTC.
- Supports external and internal communications during service interruptions, crises and emergencies.
- Encourages adherence to a consistent customer experience across all IPTC departments.
- Supports IPTC Executive Team members and IndyGo departments by developing communications strategies and materials that may include presentations, talking points, collateral design and copywriting.
- Develops scopes of work, participates in projects and manages contractors to deliver various business projects.
- Serves as primary IPTC liaison for contracted Transit Advertising revenue program.
- Represents IPTC on advisory boards and stakeholder committees as assigned.
- Contributes to and supports corporate initiatives that position IPTC for growth.
- Analyzes data to recommend programs, initiatives, and strategies to the IPTC Board of Directors and Executive Team.
- Contributes to grant application content and submission process.
- Assures Marketing and Communications department compliance with federal ADA, Civil Rights and procurement regulations.
- Applies federal regulations to public involvement practices.
- Participates and contributes to various procurements.
- Develops, manages or assists with special projects as needed.
- Performs other duties as assigned.
- Directly supervises one or more employees.
- Applies supervisory responsibilities according to organizational policies and applicable laws.
- Interviews, hires, and trains employees; plans, schedules, assigns, and directs work; evaluates and manages employee performance; addresses complaints and resolves employee issues.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
- Bachelor's degree in communications, marketing, public administration, business administration, journalism, public relations, or a related field required.
- A minimum of five (5) years of experience in marketing, communications or a related field with progressive responsibility required.
- Valid driver's license required.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. IndyGo will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Strong written and verbal communication skills; strong listening skills; strong interpersonal skills and ability navigate social structures.
- Advanced proficiency using a computer and related technology, including proficiency with Microsoft Office, web editing platforms (WordPress), the internet, website content management systems and complex spreadsheets and databases and software programs.
- Ability to communicate effectively, both orally and written, with individuals and groups regarding corporation policies and procedures, using tact, patience and courtesy in dealing with angry or upset individuals; including ability to convey technical information to non-technical audiences.
- Above average professionalism and awareness when interacting with community leaders.
- Knowledge of graphic design principles and print production.
- Excellent writing skills with an emphasis on AP Style.
- Excellent proofreading skills.
- Ability to understand and communicate complex plans, transit operations, and government programs.
- Above average decision-making and problem-solving abilities.
- Above average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions).
- Ability to develop and monitor a budget and to track and control expenses and revenues.
- Ability to prioritize, organize, and manage tasks and time effectively; strong project management skills.
- Ability to anticipate, forecast and recognize patterns and trends.
- Ability to prioritize, organize, and manage tasks and time effectively; flexibility and adaptability are required.
- Ability to operate laptops, tablets and two-way communication devices, office equipment, including copiers, fax machines and phones; including basic troubleshooting techniques.
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. IndyGo will make reasonable accommodations to enable individuals with disabilities to perform these functions.
- Ability to work in a fast-paced, deadline-oriented office and multi-project environment.
- Ability to work independently with minimal supervision and rely on other team members.
- Ability to stand and sit for long periods of time, to kneel/bend, and to move throughout the workday, occasionally between departments and/or facilities.
- Strong sensory skills, such as good hearing and good eyesight, including the use of color perception and peripheral vision.
- Ability to speak clearly.
- Ability to lift and/or carry 30 lbs.
- Some local and conference travel.
- Evening and weekend work hours required occasionally; "on-call" availability required.
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