Charitable Advisors LLC
  • 29-Mar-2021 to 28-Apr-2021
  • - NAMI Indiana (National Alliance on Mental Illness)
  • Indianapolis, IN, USA
  • Full Time

NAMI Indiana is a state chapter of the National Alliance on Mental Illness. Our organization is seeking a program manager who can support and develop program offerings through our network of affiliates around the state as well as coordinate our help line.

NAMI Indiana works to provide support, education, and advocacy to people and families impacted by mental illness. We work to end the stigma associated with mental health conditions so that people are more likely to seek help. We are able to do this work because of the committed and passionate volunteers around Indiana. The program manager will support our affiliates, provide program training, coordinate the NAMI Indiana HelpLine, and provide education and outreach.

Affiliate Program Support (30%) 

NAMI has a strong community of affiliates, volunteers, board members, national and state offices, and leadership. The affiliates and volunteers provide the NAMI signature programs to their local communities. This position will support and enhance the quality of NAMI programs by engaging these groups and individuals.  Duties include:

  • Support the local NAMI affiliates in program delivery
  • Provide needed materials for each class, support group, and presentation when applicable. 
  • Create a system to capture support group data and record all data from NAMI programs
  • Creates strong rapport with current and future NAMI leaders
  • Advertise all programs on the state and national website and on organization's social media
  • Independently educates self on current community supports and latest program and scientific information that is valuable to NAMI and non-NAMI trainings and presentations

Direct Program/Training Coordination (20%)

NAMI is committed to ending the stigma associated with mental illness. Through sharing stories of lived experience, NAMI volunteers help to highlight the fact that recovery is possible. Duties include:

  • Coordinates NAMI In Our Own Voice presentations around the state (schedules presentations, supplies needed materials, and recruits and trains new presenters, provides technical support) 
  • Coordinates lived experience presentations at the Indiana Department of Corrections for state grant (schedules presentations with IDOC staff, supplies needed materials, and recruits and trains new presenters, provides technical support) 
  • Identify and manage volunteers for NAMI events (including annual conferences) and in-office tasks 

HelpLine Management (40%)

The HelpLine is dedicated to serving individuals looking for information on mental illness, treatment options, recovery strategies, and resources, NAMI programs, and support groups. We are committed to connecting them with individuals who understand and care. HelpLine duties include:

  • Manage HelpLine telephone support, scheduling, training, and cover the phones
  • Record data on HelpLine calls in tracking spreadsheet
  • Continually educates self and call center team on community support and developments in the field
  • Recruit and screen HelpLine volunteers and interns
  • Develop relationships with local university, companies, and communities to market internships and volunteer HelpLine opportunities

Education & Outreach (10%)

NAMI is focused on creating resources and training for our community. An integral part of this position is enhancing our trainers, teachers, and facilitators' training programs. 


  • Partner with the Program Director to co-lead various training programs throughout the year. These include:

○      Support Group Facilitator Training (2+/year)

○      Family to Family Teacher Training (1/year)

○      Peer to Peer Teacher Training (1/year)

○      In Our Own Voice Presenter Training (2/year)

  • Represent NAMI at external meetings (state-level committees, work groups, conferences, etc.) related to the implementation of NAMI education, support programs, and the role of peer-support, and the improvement of policies that impact people living with mental illness. These committees include:

○      Housing Recovery Support Committee

○      CRS/CHW Planning Committee

○      Consumer Advisory Committee at Cummins Behavioral Health

○      Disability Roundtable

  • Presents community education programs (Mental Illness 101, Communication Matters, Mental Illness Basics and Communications Skills, The Basics of Mental Illness) as requested on behalf of NAMI Indiana in conjunction with other NAMI Indiana staff.


  • Bachelor's degree
  • 3-5 years of managing programs, coordinating volunteers, or related experience
  • Confident on the phone and able to be the main point of contact for HelpLine callers in a supportive and empathetic style (training is provided)
  • Ability to work independently with minimal oversight and aptitude to be a self-starter
  • Passionate and experienced in public speaking, creating, and leading training programs
  • Comfortable working on computers and web-based applications (NAMI360 powered by Salesforce, Little Green Light, Google Workspace, Microsoft Suite, etc)
  • Ability to handle difficult situations, mediate conflict, and create solutions
  • Embody the values and mission of NAMI
  • Knowledgeable of mental health terms, treatments, providers, and recovery
  • The propensity to learn and maintain knowledge of current development in the mental health field and community
  • Demonstrate strong professional respect for all people, including individuals affected by mental health conditions
  • Must be passionate about creating resources to enhance recovery
  • Willing to complete a background screening and skills assessment
  • Has valid driver's licenses and can provide own transportation to travel around the state as needed (10%)


  • Master's degree in psychology, social work, or a related field
  • Familiarity with NAMI mission and programs and participation in one or more NAMI education programs or support groups
  • Experience in recruiting, event planning, fundraising, marketing, and leading trainings
  • Familiar with Indiana's mental health system
  • Already trained or willing and eligible to be trained on some of the following:

○      NAMI Family Support Group Facilitator and Facilitator Trainer

○      NAMI Connection Facilitator and Facilitator Trainer

○      NAMI Peer to Peer Teacher and Teacher Trainer

○      NAMI In Our Own Voice Presenter and Presenter Trainer

○      Youth Mental Health First Aid Trainer

○      Mental Health First Aid (adult) Trainer

○      QPR

○      Certified Recovery Specialist

  • Individuals who can speak to and understand the challenges of mental illness
  • Experience in creating resources to enhance recovery and spread awareness

NAMI Indiana full-time employee benefits include health, dental, and vision, generous PTO and holiday schedule, employee assistance program, and 401k match.

Click the APPLY button to submit your resume and cover letter to Linda Williams.

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