Enrollment and Matching Specialist - Big Brothers Big Sisters of Central Indiana
- 03-May-2021 to 24-May-2021
- - Big Brothers Big Sisters of Central Indiana
- Indianapolis, IN, USA
- Full Time
- comprehensive benefits package
As an Enrollment and Matching Specialist at BBBBSCI, you'll be starting a professional career in youth development, building skills that will help you flourish in a variety of career paths. You'll learn the necessary skills needed to manage a multiple projects, working directly with our clientele while making new matches that have a direct and lasting effect on the lives of young people.
Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential. You will be joining the nation's largest donor and volunteer supported mentoring network, that has been serving youth for more than 100 years. We take our job seriously, holding ourselves to a high standard when it comes to professional and prompt client service. Yet, we also enjoy a fun, engaging, and supportive team environment.
- Assess the eligibility, suitability, and match-ability of all applicants
- Ensure participant's understanding and buy-in on agency policies and program expectations
- Begin the process of evaluating impact through collection of baseline data
- Ensure that appropriate pre-match training is provided to all participants
- Obtain and review collateral pertinent to eligibility
- Make matches that are most likely to result in strong and enduring relationships
- Maintain customer service at levels to exceed expectations of clientele
- Availability and willingness to work regular evenings and weekend hours as needed
- Database management
A Day in the Life of an Enrollment and Matching Specialist
Every day at this job is different, but here's what one of your work days could look like as one of our Enrollment and Matching Specialists. After grabbing a cup of coffee and a snack from the break room or settling into your home office, you will check emails and start conversations with your co-workers about their weekend and what's needed for the work-week ahead. Your schedule will be available to you in advance for the upcoming weeks, allowing you opportunity to plan your week out.
This morning you have an interview scheduled with a potential volunteer applicant. You locate the applicant in our agency database, reading through all notations and information submitted in advance. You then begin to set up to start your interview. Whether meeting virtually or in-person, you conduct a two hour interview to determine this applicants program eligibility. During the interview, you take notes, ask insightful questions, and provide relevant about the program. Much of your job here is gathering pertinent information. Following the interview, you take a quick break, and check a few emails.
Next, you sit down to complete all documentation in the agency database, along with your assessment of your morning interview. You will be utilizing your professional judgement to paint a picture and provide a recommendation of program eligibility. Documentation is completed, often circling with your teammates to get their feedback, insight, and thoughts on information gathered. You attend a meeting with a handful of teammates to work towards developing a game plan to meet grant deliverables.
After that, part of your afternoon is spent checking emails and following up on phone calls to wrap-up youth and volunteer applications. You grab a snack and an afternoon coffee prior to preparing for your evening youth interview. You pre-read information obtained in the agency database, making notes, and preparing your interview forms. You meet with the parent/guardian and youth you are enrolling (virtually during COVID, at their home outside of COVID). The meeting lasts approximately two hours as you review the BBBSCI program, program policies and processes, and obtain information that is valuable to determine program eligibility and for matching purposes. Upon completion, you sign off for the evening to relax and unwind.
- Attention to details
- Strong organizational skills
- Strong interpersonal skills
- Innovative problem solver
- Team player
- Excellent written and verbal communication skills
- Tech savvy or willingness to learn a variety of technology tools
- Bachelor's degree preferred. Degree and/or experience in Human Services, Social Services, or related field, or experience in social services, education and/or child development required.
Click the APPLY button to submit cover letter and resume by May 24.