Charitable Advisors LLC
  • 01-Jun-2021 to 30-Jun-2021
  • - HVAF of Indiana
  • Indianapolis, IN, USA
  • $45k+, Commensurate with experience and education
  • Full Time

The Program Support Technology Analyst will provide necessary support to HVAF employees related to IT needs. They are a systems thinker and complex problem solver who will provide end user support for staff, clients, and volunteers on a variety of both complex and simple equipment. 

Principal Duties and Responsibilities 

  • Provide support to Program Staff on desktop, laptop, mobile device, telephone, and networking issues 
  • Maintain awareness of and support tools used by HVAF 
  • Support new client facing initiative and programs as they occur 
  • Perform routine IT administration tasks such as adds/moves/changes 
  • Maintains HVAF's effectiveness and efficiency by orienting and training Program Staff on data and communication devices 
  • Drive resolution of end-user support issues to resolve problems and support them in HVAF's mission delivery and program support, including tracking of incidents, problems, and support requests 
  • Maintain professional and technical knowledge by attending educational workshops, reviewing technical and professional publications, establishing personal networks, benchmarking state of the art practices, and participating in professional societies 
  • Add and maintain user membership in groups as requested 
  • Manage, monitor and maintain all server, network, telecom, security, and cloud services supporting HVAF Staff 

Education/Experience/Skills Required 

  • Associates degree (AA); Bachelor's degree (BA/BS) in Computer Technology, Computer Science, Computer Engineering, or a related field; a minimum of two (2) years of related IT experience or a combination of at least three (3) years of education and related IT experience 
  • At least three (3) years of experience providing end-user support, demonstrating a commitment 
  • At least two (2) years of experience administering cloud and server systems (i.e., Office365, Active Directory, Google GSuite, or similar systems/services) 
  • At least two (2) years of experience working with network equipment, firewalls, WiFi systems, and telephone systems 
  • Excellent oral and written communication skills 
  • Ability to establish and rearrange priorities to meet deadlines as assigned 
  • Ability to interact with staff, clients, and other professionals in a matter that creates harmony and promotes a spirit of cooperation 
  • Ability to obtain and maintain an operator's license and able to operate a motor vehicle 
  • Ability to demonstrate full support to the mission of HVAF, staff, and clients 

Work Environment: 

  • Core work week would fall between Monday-Friday 
  • Evenings and weekends may be required 
  • Work location: 964 N. Pennsylvania St. Indianapolis, IN 46204 

Administrative Instructions: 

  • Resumes accepted: until position is filled 
  • Send resume to Sammy Mitchell, Vice President, Personnel, at smitchell@hvaf.org 
  • Estimated start date: immediate availability 
  • Health benefits available. Limited employer match. 
  • Long-Term disability and Short-Term Disability benefits (100% employer-paid) 
  • Life insurance (100% employer-paid) 
  • 403(b) retirement savings plan (no employer match) 
  • Paid Time Off (PTO) plus 10 paid holidays.

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Charitable Advisors LLC
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