Charitable Advisors LLC
  • 16-Jul-2021 to 14-Aug-2021
  • - Center for the Performing Arts
  • Carmel, IN, USA
  • Part Time

Reports to: Director of Patron Services and Organizational Core Values 

Summary:

The Patron Services Representative's primary responsibility is to provide excellent service to all patrons of the Center for the Performing Arts. Responsibilities include serving patrons at the Center ticket office, using the Tessitura ticketing system, and performing all duties as directed by the Patron Services management team. Work hours are variable, including weeknight and weekend shift coverage.

This role must embrace, lead and demonstrate our core values of excellence, collaboration, innovation, integrity and inclusion.

Essential Functions

Reasonable accommodations may be made to qualified individuals with disabilities that can perform these essential functions.

  1. Provide excellent service to patrons of the Center for the Performing Arts.

  2. Assist patrons with all aspects of reserving and purchasing tickets as well as proper fulfillment.

  3. Provide information to patrons on all Center activities and events.

  4. Process ticket orders over the phone and at the window using the Tessitura software system.

  5. Enter all relevant patron information into the database, ensuring data integrity.

  6. Retain knowledge of software functions as well as keeping up to date on changes resulting from version upgrades and organizational standards.

  7. Process all ticket orders for external and internal constituents appropriately and in a timely manner.

  8. Perform tasks defined by the Patron Services Management team.

Competencies Required

  1. Communication Proficiency

  2. Customer/Client Focus

  3. Problem Solving/Analysis

  4. Teamwork Orientation

  5. Technical Capacity

Required Education and Experience

High School Diploma, Minimum of 3 years of experience working in an event environment or related field.

Preferred Education and Experience

Bachelor's degree preferred, Experience using Tessitura software

Work Environment

This position operates in a professional office environment that requires accountability for our core values, which include diversity and equity.

This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those required by an employee to perform the essential functions of this job.

  Regularly required to talk and hear.
  Frequently required to sit, stand, walk, use hands, and reach with hands and arms.
  Efficiently use computers and office equipment.

  Frequently required to carry up to25 lbs.

Position Type and Expected Hours of Work

This is a part-time position. Days and hours of work are variable, including daytime hours, evenings, and weekends.

Click the APPLY button for application instructions through our website.

EEO Employer 

Charitable Advisors LLC
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