Youth Link: Triage Specialist (Part-time) - Outreach, Inc.
- 04-Oct-2021 to 03-Dec-2021
- - Outreach, Inc.
- Indianapolis, IN, USA
- hourly position at 20 hours per week at $17/hour
- Part Time
Background - Project Youth Link - Youth Homelessness Demonstration Program
The Youth Homelessness Demonstration Program (YHDP) is an exciting initiative designed to reduce the number of youth and young adults (ages 14-24) experiencing homelessness. In YHDP, a group of youth- serving organizations have developed the YouthLink team, which will work across Indianapolis to identify and link youth and young adults (ages 14-24) who are experiencing homelessness or at-risk of homelessness to community resources, including case management services, shelters, diversion services, host homes, and permanent housing. The YouthLink team has an opportunity for a professional with a passion for youth engagement and connecting youth and young adults (ages 14-24) experiencing homelessness to available community resources. In partnership with Adult & Child Mental Health and Outreach, Inc., the YouthLink Triage Specialist will assist in responding to the call/text line, provide scheduling and referrals based on initial screening of youth and young adults, and engage in administrative and data entry tasks to support the team.
About Outreach, Inc.
As mentioned, above, this position will collaborate across a coordinated system of Indianapolis homeless youth-serving organizations in order to effectively identify and link youth and young adults that need support throughout the city. This position will be employed at Outreach, Inc., which serves nearly 500 homeless youth and young adults (ages 14-24) annually in drop-in neighborhood program centers, schools, and community organizations throughout Marion County. Outreach, Inc. is a faith- based nonprofit organization in Indianapolis, Indiana that partners with youth and young adults (ages 14-24) experiencing homelessness with the compassion of Jesus Christ. Outreach's mission is to equip and empower homeless youth and young adults to achieve stability and life transformation.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
- Respond to incoming calls and text messages to the YouthLink line. Assess, refer, and schedule appointments with either the YouthLink Navigation Team or the YouthLink Homelessness Diversion Team per eligibility criteria.
- Send reminder texts to youth and young adults to support attendance at scheduled meetings with the YouthLink team.
- Use strengths-based approaches to meet youth and young adults where they are as they navigate housing instability
- Ensure call and text data is entered accurately into appropriate scheduling and data tracking systems
- Attend and participate in community trainings related to available community resources, youth choice, trauma-informed care, diversity and inclusion, assessment, and technology systems
- Assist in other administrative duties as needed to support the YouthLink team
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Effective communication and conversational skills – creates safe emotional and conversational space for all persons experiencing homelessness, regardless of race, geographic location, ethnicity, gender, sexual orientation, disability, socioeconomic status, and appearance.
- Enjoys working both independently and with a team
- Attention to detail and organization
Preferred Education and Experience
- 2+ years' experience working with youth and young adults preferred
- Personal experience navigating homelessness and/or social service systems preferred
- High School Diploma; some post-secondary education related to human services is a plus
- Bi-lingual in English/Spanish is a plus
This position operates in an office environment and/or remotely. The individual is expected to maintain personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
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Describe your experience working in a team and highlight what you have learned through the challenges and successes.
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